Shopping Guide

ONE Headstone Order Process:

 

1. Email or call us with your design ideas for the monument and we will design and FREE PREVIEW and email it to you for your review.

 

2. When you are ready to purchase the memorial, contact us by phone or email to make arrangement for payment and have the final preview and contract sent to you to sign and return. A deposit of at least 50% is required to start your order.

 

3. Once the signed document and deposit are received, the monument will go into production and be ready to ship in approx 1 week from the date the signed docs & deposit are received. After the monument is completed we will email you a photo before it is packaged for shipment.

 

4. Any remaining balance is due PRIOR to shipment of the monument. Once the order is PAID IN FULL, the monument will be shipped within 3 days.

 

5. Once the carrier has picked up the shipment we will email you tracking information so you can track the status of the shipment. The monument should arrive within 1 month of being shipped in most cases.

 

6. When the shipment arrives, please inspect it for any damages PRIOR to signing for the delivery. Although extremely rare...If major damage is found, DO NOT SIGN FOR THE MONUMENT, reject the shipment back to us and contact us for the next step. If the damage is minor contact us immediately for next step prior to simply rejecting the shipment.

 

7. Let us know what you think of the final product. We love to hear from our customers!

 

The below chart gives a general overview of our process from start to finish.

 

Order Process Flow Chart